Privacy policy
Privacy Policy
Effective Date: June 2026
1. Introduction
At VONNORI, your privacy is not an afterthought — it is a commitment. This Privacy Policy explains how we collect, use, store, protect, and handle your personal information when you visit our website at www.vonnori.com, place an order, or interact with us through any of our communication channels.
By using our website or services, you acknowledge that you have read and understood this Privacy Policy and consent to the collection and use of your information as described herein. If you do not agree with any part of this policy, please refrain from using our services.
VONNORI reserves the right to update this Privacy Policy at any time. Any changes will be reflected on this page with a revised effective date. We encourage you to review this policy periodically to stay informed.
2. Who We Are
VONNORI is an online jewellery brand operating within Pakistan. We sell and deliver jewellery products directly to customers through our website and WhatsApp channel. All references to "VONNORI," "we," "us," or "our" in this policy refer to the VONNORI brand and its operating team.
For any privacy-related concerns, you may contact us directly at help@vonnori.com or +92 310 431 5597.
3. Information We Collect
In the course of providing our services, VONNORI may collect the following categories of personal information:
Personal Identification Information: Full name, phone number, email address, and any other information you voluntarily provide when placing an order or contacting our team.
Delivery Information: Your complete delivery address, city, and any additional location details required to fulfill your order accurately.
Order & Transaction Information: Details of the products you purchase, order reference numbers, payment method selected, advance payment records, and order history.
Communication Records: Records of conversations conducted via WhatsApp, email, or any other channel through which you contact our Customer Service team. This includes queries, complaints, exchange requests, and any correspondence related to your order.
Device & Usage Information: When you visit www.vonnori.com, we may automatically collect certain technical information including your IP address, browser type, device type, pages visited, time spent on the site, and referring URLs. This information is collected to improve your browsing experience and the performance of our website.
Voluntarily Submitted Information: Any additional information you choose to share with us, such as gift recipient details, delivery preferences, or feedback.
4. How We Collect Your Information
We collect your personal information through the following means:
Directly from you when you place an order on our website or via WhatsApp. When you contact our Customer Service team by phone, WhatsApp, or email. Through our website's automated systems when you browse or interact with our platform. When you submit any form, inquiry, or feedback through our website or communication channels.
5. How We Use Your Information
VONNORI uses the information we collect strictly for legitimate business purposes, including:
Order Processing & Fulfillment: To confirm, process, dispatch, and deliver your order accurately and efficiently.
Customer Communication: To contact you regarding order confirmation, modifications, dispatch updates, delivery status, and any concerns or queries you raise.
Payment Processing: To facilitate and verify advance payments and Cash on Delivery transactions in accordance with our payment terms.
Customer Service: To respond to your inquiries, resolve complaints, process exchange requests, and provide after-sales support.
Order Records & Reference: To maintain accurate records of all transactions for operational, accountability, and dispute resolution purposes.
Website Improvement: To analyze how visitors interact with our website in order to enhance its performance, usability, and overall experience.
Legal & Compliance Purposes: To comply with applicable laws, regulations, and legal obligations, and to protect our rights in the event of a dispute.
6. Legal Basis for Processing Your Information
VONNORI processes your personal data on the following lawful bases:
Contractual Necessity: Processing is required to fulfill the order you have placed and to deliver the services you have requested.
Legitimate Interest: We process certain data to improve our services, maintain business records, and protect against fraud or misuse.
Legal Obligation: In certain circumstances, we may be required to process or retain your data to comply with applicable laws or legal proceedings.
Consent: Where you have voluntarily provided information beyond what is strictly necessary, we rely on your consent as the basis for processing.
Please note that VONNORI operates in Pakistan and this policy is aligned with applicable Pakistani data protection standards. The legal framework referenced herein is also designed to meet internationally recognized privacy principles, ensuring your data is handled responsibly regardless of future regulatory developments.
7. Sharing of Your Information
VONNORI does not sell, rent, or trade your personal information to any third party for marketing or commercial purposes.
We may share your information only in the following limited and necessary circumstances:
Courier & Logistics Partners: Your name, phone number, and delivery address will be shared with our third-party courier partners solely for the purpose of delivering your order. These partners are required to handle your information responsibly and use it only for fulfillment purposes.
Payment Processing: Where applicable, limited financial information may be shared with trusted payment facilitators to process transactions securely.
Legal Requirements: We may disclose your information if required to do so by law, court order, regulatory authority, or to protect the rights, safety, and property of VONNORI, its customers, or the public.
Business Transfers: In the event of a merger, acquisition, or transfer of business assets, your information may be transferred as part of that transaction. You will be notified of any such change and the implications for your data.
Under no circumstances will your personal information be shared with unauthorized parties, used for unsolicited marketing by third parties, or disclosed beyond what is strictly necessary for the purposes outlined in this policy.
8. Data Retention
VONNORI retains your personal information only for as long as is necessary to fulfill the purposes outlined in this policy, or as required by applicable law.
Order and transaction records are retained for a reasonable period to support after-sales service, dispute resolution, and compliance requirements. Communication records are retained as long as they remain relevant to your account or any ongoing matter. Device and usage data collected through our website is retained in anonymized or aggregated form for analytical purposes.
Once your information is no longer required, it will be securely deleted or anonymized in a manner that prevents identification.
9. Data Security
VONNORI is committed to protecting your personal information from unauthorized access, loss, misuse, or disclosure. We implement appropriate technical and organizational measures to safeguard the data we hold, including restricted access to customer information within our team on a need-to-know basis, use of trusted and secure payment channels, and secure communication practices across all customer-facing platforms.
While we take every reasonable precaution, no method of electronic transmission or storage is entirely without risk. We encourage you to exercise caution when sharing sensitive information online.
If you ever suspect that your personal information has been compromised, accessed without authorization, or misused in any way, please contact us immediately at help@vonnori.com or +92 310 431 5597. Our team will investigate the matter promptly and take all necessary steps to address and contain the situation.
10. Your Rights
As a customer of VONNORI, you have the following rights with respect to your personal information:
Right to Access: You may request a summary of the personal information we hold about you at any time.
Right to Correction: If any of your information is inaccurate or outdated, you may request that it be corrected.
Right to Deletion: You may request that we delete your personal information, subject to any legal or operational obligations that require us to retain it.
Right to Withdraw Consent: Where processing is based on your consent, you may withdraw it at any time. This will not affect the lawfulness of processing carried out prior to withdrawal.
Right to Object: You may object to the processing of your data in certain circumstances, particularly where it is based on legitimate interests.
To exercise any of these rights, please contact us at help@vonnori.com or +92 310 431 5597. We will respond to all requests within a reasonable timeframe.
11. Cookies & Website Tracking
Our website at www.vonnori.com may use cookies and similar tracking technologies to enhance your browsing experience, analyze website traffic, and improve our platform's functionality.
Cookies are small text files stored on your device when you visit a website. They help us remember your preferences, understand how you navigate our site, and deliver a more personalized experience.
You may choose to disable cookies through your browser settings at any time. Please note that doing so may affect the functionality of certain features on our website.
Please note that this section applies only if and when such technologies are actively implemented on our platform. If you have any questions about whether cookies are currently in use, please contact us directly.
12. Third-Party Links
Our website may contain links to third-party websites or platforms. VONNORI is not responsible for the privacy practices or content of any external sites. We encourage you to review the privacy policies of any third-party platforms you visit through links on our website.
13. Children's Privacy
VONNORI's services are intended for individuals who are 18 years of age or older. We do not knowingly collect personal information from individuals under the age of 18. If you believe that a minor has provided us with personal information without appropriate consent, please contact us immediately at help@vonnori.com and we will take prompt steps to address the matter.
14. WhatsApp & Direct Communication Channels
When you communicate with us via WhatsApp or other direct messaging platforms, please be aware that those platforms operate under their own independent privacy policies. VONNORI's responsibility extends only to how we handle the information shared within those conversations on our end. We will never share the content of your private communications with unauthorized parties.
15. Grievance & Complaint Escalation
VONNORI is committed to addressing all privacy-related concerns with seriousness, transparency, and care. If you feel that your privacy concern has not been adequately resolved through our standard Customer Service channels, you have the right to escalate the matter formally.
To raise a formal privacy grievance, please submit your concern in writing to help@vonnori.com with the subject line "Privacy Grievance — Formal Escalation." Please include your full name, contact details, order reference number where applicable, a clear description of your concern, and any previous correspondence related to the matter.
Upon receipt of your formal grievance, our team will acknowledge it within 2 business days and aim to provide a full resolution within 7 business days. Where additional time is required due to the complexity of the matter, we will keep you informed of the progress at every stage.
VONNORI treats all formal grievances with the utmost confidentiality and will not subject any customer to any form of disadvantage for raising a legitimate privacy concern in good faith.
16. Changes to This Privacy Policy
VONNORI reserves the right to amend or update this Privacy Policy at any time to reflect changes in our practices, services, or legal obligations. All updates will be published on this page with a revised effective date. Where changes are material, we will make reasonable efforts to notify customers through our available communication channels.
Your continued use of our services following any update constitutes your acceptance of the revised policy.
17. Contact Us
If you have any questions, concerns, or requests regarding this Privacy Policy or the way we handle your personal information, please do not hesitate to reach out:
WhatsApp & Phone: +92 310 431 5597
Email: help@vonnori.com
Website: www.vonnori.com
Customer Service Hours: Monday to Saturday, 11am – 7pm (except public holidays)
By using VONNORI's website or placing an order with us, you confirm that you have read, understood, and agreed to this Privacy Policy in its entirety.