Refund policy

VONNORI Purchase Protection

Shop with Confidence. Wear with Love.

At VONNORI, we believe every jewellery purchase should feel special, secure, and reassuring. From the moment you place your order to the moment it arrives at your doorstep, we're committed to providing a thoughtful shopping experience and helping you shop with confidence.

Your Purchase, Our Care

Quality-Checked Before Dispatch

Every order is carefully inspected before dispatch to help ensure it meets our quality standards.

Secure Packaging

Your jewellery is thoughtfully packed to help protect it during transit and preserve its presentation.

Insured & Tracked Delivery

Your order is shipped with tracking so you can follow its journey to your doorstep. Shipping insurance applies where included in the relevant delivery arrangement and is subject to its coverage terms.

Damage & Fault Assistance

If your order arrives damaged, defective, or incorrect, our customer service team is here to help assess the issue and guide you through the resolution process.

24-Hour Issue Reporting

Please report delivery-related concerns within 24 hours of receiving your order so our team can review your claim promptly.

Dedicated WhatsApp Support

Have questions about a product, size, material, or order? We're happy to assist you before and after your purchase.

Clear Exchange Procedure

If something isn't right with your order, we'll guide you through our exchange assessment process and explain the next steps.

Your trust matters to us. Please read our Exchange & Refund Policy below to understand the applicable conditions, reporting deadlines, and procedures.


Exchange & Refund Policy

At VONNORI, we take pride in the quality, craftsmanship, and presentation of our jewellery. We want you to feel confident in your purchase and encourage you to review product descriptions, photographs, sizing, and other details carefully before placing your order.

1. Exchange Policy

Due to the personal nature of jewellery, all purchases are considered final. We do not offer exchanges for change of mind, personal preference, or incorrect product selection.

However, if you receive a product that is damaged, defective, or different from the item you ordered, please contact our customer service team. We will review your concern in accordance with this policy and applicable consumer protection laws.

2. Damaged, Defective, or Incorrect Orders

We understand how disappointing it can be when an order does not arrive as expected. If your order arrives damaged, has a manufacturing defect, or contains an incorrect item, please notify our customer service team within 24 hours of delivery.

To help us assess your claim, please provide:

  • Your order number.

  • Clear photographs of the product and any visible damage or defect.

  • A complete, uninterrupted unboxing video showing the parcel before opening, the opening process, and all items received.

Our team will review your submission and respond within two business days.

If the issue is verified and an exchange is approved, a replacement may be arranged, subject to product availability and the applicable conditions.

Please report the issue within 24 hours of delivery and follow our team's instructions regarding the return of the product. Our team will communicate the return arrangements and applicable deadline when reviewing your request.

3. Unboxing Video Requirement

To help us assess delivery-related concerns fairly and efficiently, a complete, uninterrupted unboxing video is required for claims involving:

  • Missing items.

  • Damaged products.

  • Manufacturing defects.

  • Incorrect items received.

The video should begin before the parcel is opened and continue uninterrupted until all contents have been revealed. Please ensure the parcel and its contents are clearly visible.

Clear photographs may also be requested to support the assessment.

Claims should be reported within 24 hours of delivery. Missing evidence or late reporting may affect our ability to verify a claim. All requests will be assessed in accordance with this policy and applicable consumer protection laws.

4. Conditions for Exchange

An exchange may be approved once the reported issue has been verified and the applicable requirements have been met.

  • The issue has been reported within the required timeframe.

  • The product is unused and unworn, except for handling reasonably necessary to identify the reported issue.

  • The product and original packaging are retained for assessment.

  • The required photographs and unboxing video are provided.

  • The reported issue is verified by our team.

  • A replacement is available in stock.

Once your request has been reviewed, our customer service team will explain the outcome and guide you through the next steps.

5. Refund Policy

VONNORI does not offer refunds for change of mind, personal preference, or incorrect product selection.

If a product is verified to be damaged, defective, incorrect, or otherwise not as described, we will assess the matter and determine an appropriate resolution in accordance with our policy and applicable consumer protection laws.

Nothing in this policy is intended to exclude or restrict any rights or remedies that customers may have under applicable law.

6. Need Assistance Before Ordering?

We understand that choosing jewellery online requires confidence, especially when selecting the perfect design, size, or style.

If you have questions about product details, materials, sizing, availability, or your order, please contact our customer service team via WhatsApp before placing your purchase.

We're always happy to answer your questions and help you make an informed decision.

Thank You for Choosing VONNORI

Your trust means everything to us. We appreciate your support and are committed to making your shopping experience as reassuring and special as possible.

VONNORI — Thoughtfully Chosen. Beautifully Worn.