Refund policy
Exchange & Refund Policy for VONNORI
Exchange Policy
At VONNORI, your satisfaction means everything to us. To ensure every experience with us is as seamless as it is beautiful, we offer an exchange facility under the following terms.
Our Exchange Commitment
We do not offer exchanges as a general option — owing to the intimate nature of jewellery and our commitment to hygiene, all sales are considered final. However, we stand fully behind the quality of every piece we carry.
Faulty or Damaged Products
If your order arrives faulty or damaged, we want to make it right. Please photograph the product clearly and reach out to our Customer Service team on the same day of delivery. Our team will review your request and respond within two business days. If the fault is verified, your piece will be exchanged subject to stock availability.
To be eligible, the complaint must be raised and the product returned within 24 hours of receiving your order. No exceptions can be made beyond this window.
Important: Unboxing Video Requirement
Please record a complete, uninterrupted unboxing video, from the moment you open the parcel to the full reveal of its contents. This video is your protection.
● It is mandatory for all claims involving missing, damaged, or faulty items
● Claims submitted without an unboxing video cannot be accepted
● All claims must be raised within 24 hours of receiving your parcel — requests made after this period will not be entertained, and VONNORI cannot be held responsible
Conditions for Exchange
● Products must be unused, unworn, and in their original condition
●Damaged or faulty items are eligible for exchange only when supported by unboxing video proof.
Refund Policy
VONNORI does not offer refunds. This policy exists not as a restriction, but as a commitment — to the hygiene, integrity, and exclusivity of every piece that carries our name. We encourage you to reach out to our team before purchasing if you have any questions. We are always here to help you choose with confidence.